Delivery

To which countries does Zoobeetle deliver?

Zoobeetle delivers to (almost) every country in the world.
Here is a non-exhaustive list of the countries to which we deliver:

Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Hungary, Canary Islands, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, the Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Argentina, Australia, Bahrain, Brazil, Canada, China, South Korea, Israel, Japan, Lebanon, Emirates, Mauritius, New Zealand, Reunion, Singapore, Taiwan, Turkey and the USA.

Do not hesitate to contact us for more information concerning the conditions, delivery times and shipping costs for a specific country.

What are the different delivery methods and the associated times and costs ?

France Standard national delivery by Colissimo

Deliveries are made within 48h from Monday to Saturday morning, excluding holidays. Your order is delivered to the address indicated on your order form. In case of absence upon delivery, a delivery receipt will be left so that you can retrieve your package at the nearest Post Office. Packages will be held at the Post Office for a period of 15 calendar days. If the customer has not collected the package before the end of the period indicated by the carrier, the products will be returned to Zoobeetle.


National delivery by FEDEX
Deliveries are made within 48h from Monday to Saturday morning, excluding holidays. Your order is delivered to you upon simple signature at the address indicated on the order form. When filling out the order form, care must be taken to clearly indicate the conditions of access to the delivery address (door code, building, floor…), as well as a telephone number where you can easily be reached. In case of absence upon delivery, the carrier will leave a receipt indicating the time of his next passage. You may call the Fedex Express client service to arrange for a new, more convenient delivery date. After 3 unsuccessful delivery attempts to the indicated address, products will be returned to Zoobeetle.


Rest of world

Standard international delivery by Colissimo

Deliveries outside of Metropolitan France are made by Colissimo within 7 and 10 working days, excluding holidays. Delivery times and costs vary depending upon the country of destination and the weight of the package(s).

International delivery by FEDEX

Deliveries are made within 7 and 10 working days, excluding holidays. Your order is delivered to you upon simple signature at the address indicated on the order form. When filling out the order form, care must be taken to clearly indicate the conditions of access to the delivery address (door code, building, floor…), as well as a telephone number where you can easily be reached. In case of absence upon delivery, the carrier will leave a receipt indicating the time of his next passage. You may call the Fedex client service to arrange for a new, more convenient delivery date. After 3 unsuccessful delivery attempts to the indicated address, products will be returned to Zoobeetle.

Please note:
·                     The delivery times that we indicate are those that are generally observed. No reimbursement of delivery charges will be made should the delivery times exceed those indicated. The total delivery time is composed of the availability of the product + the forwarding time relative to processing and preparing the order + the delivery time with regard to the carrier and the country of destination for the package in question.

·         For articles which are not immediately available, the waiting period for the article in our warehouse is indicated on the relevant product schedule. To this period must be added the delivery time of the carrier which you have selected.

·         We want to give you specific information regarding shipping costs. Even without identifying yourself or creating an account, you can visualize the exact amount of shipping costs in your shopping cart simply by selecting the country of delivery prior to validating your order.

·         Shipping costs are calculated automatically according to place of delivery and total weight and volume of ordered articles to ensure the most reasonable rates possible.

For delivery to a country not covered by Fedex or Colissimo, please contact our client service.

How can I track the delivery of my order?

Go to “My account” and click on “My Orders". From there, you can follow every step of your order process, from its preparation in our warehouses to its delivery to the address you have indicated.

What happens if no one is present to take delivery of the package?

In case of absence, Colissimo will leave a notice of passage in your mailbox which will enable you to retrieve your package according to the carrier’s explicit instructions. Packages will be held at the Post Office for a period of 15 calendar days. If the customer has not collected the package before the end of the period indicated by the carrier, the products will be automatically returned to Zoobeetle.

In case of absence for deliveries by Fedex, the carrier will leave a receipt indicating the time of his next passage. The customer may call the Fedex client service to arrange for a new, more convenient delivery date. After 3 unsuccessful delivery attempts to the indicated address, products will be returned to Zoobeetle.

In case of absence for deliveries by Sodexi or by courier, the carrier will contact the client to arrange for a new delivery date.

How is my order packaged?

Each Zoobeetle article is packaged in a separate pouch stamped with the Zoobeetle logo. All of the articles are then repackaged in a plain, unmarked carton with no mention of Zoobeetle on the delivery label in order to discourage eventual theft.

What should I do if the package I receive is damaged?

Upon delivery, you must imperatively verify the conformity of the package.

If the package seems slightly damaged, you may accept the package, signing for it and carefully noting any reservations you might have on the delivery slip with as much detail as possible (damp or wet package/opened package/damaged package, package presenting dents or tears, sounds of breakage, possibility that the product inside the package may be broken or deteriorated …). The reservations noted on the delivery slip will be indispensable for eventual claims in case of damaged products.

If the package is very badly damaged, you must refuse it and note the reason for your refusal on the delivery slip (package refused because already opened or heavily damaged during delivery process).

Contact our client service as quickly as possible.

An article is missing from my order, an article is damaged or there is an error with a product: what should I do?

In case of a problem with your delivery, contact the Zoobeetle client service as rapidly as possible to inform them of any anomalies using our online form, or by email (contact@zoobeetle.fr) or by telephone: + 33 (0)1 60 28 46 46, from Monday to Friday, excluding holidays, from 09:00am to 06:00pm. Ask Brigitte or Carole and please specify that your call concerns Zoobeetle.